Trust & Security

SalesVista's Security, Compliance & Trust Artifacts

Overview

SalesVista is a cloud application platform used by organizations of all sizes to manage and optimize their Sales Compensation throughout the world. Our platform allows organizations to focus on motivating salespeople, reducing costs & streamlining accounting while SalesVista focuses on sales compensation management, calculation & workflow automation, and self-service experiences. SalesVista applies security best practices and manages application security so customers can focus on their business. Our platform is designed to protect customers from threats by applying security controls at every layer from physical to application, isolating customer applications and data, and with its ability to rapidly deploy security updates without customer interaction or service interruption.

SalesVista’s Commitment to Trust

“Nothing is more important to us than the privacy of our customer’s data.” — Andrew Goode, SalesVista VP, Product Development

Trust is a core principle of SalesVista. It’s this commitment to customer privacy and inspiring trust that directs the decisions we make on a daily basis. Trust is the responsibility of each and every employee and one we take seriously.

Security Assessments and Compliance

Data Centers

SalesVista’s physical infrastructure is hosted and managed within Google’s secure data centers and utilize the Google Cloud Platform technology. Google continually manages risk and undergoes recurring assessments to ensure compliance with industry standards. Google’s data center operations have been accredited under:

  • ISO/IEC 27001 for security controls
  • ISO/IEC 27017 for cloud security
  • ISO/IEC 27018 for cloud privacy
  • ISO/IEC 27701
  • AICPA SOC 1, 2, and 3
  • PCI DSS
PCI

We use PCI compliant payment processor Stripe for encrypting and processing credit card payments. SalesVista’s infrastructure provider is PCI Level 1 compliant.

Penetration Testing and Vulnerability Assessments

Third party security testing of the SalesVista application is performed by independent and reputable security consulting firms. Findings from each assessment are reviewed with the assessors, risk ranked, and assigned to the responsible team.

Physical Security

SalesVista utilizes ISO 27001 and FISMA certified data centers managed by Google. Google has many years of experience in designing, constructing, and operating large-scale data centers. This experience has been applied to the GCP platform and infrastructure. GCP data centers are housed in nondescript facilities, and critical facilities have extensive setback and military grade perimeter control berms as well as other natural boundary protection. Physical access is strictly controlled both at the perimeter and at building ingress points by professional security staff utilizing video surveillance, state-of-the-art intrusion detection systems, and other electronic means. Authorized staff must pass two-factor authentication no fewer than three times to access data center floors. All visitors and contractors are required to present identification and are signed in and continually escorted by authorized staff.

Google only provides data center access and information to employees who have a legitimate business need for such privileges. When an employee no longer has a business need for these privileges, his or her access is immediately revoked, even if they continue to be an employee of Google or Google Web Services. All physical and electronic access to data centers by Google employees is logged and audited routinely.

For additional information see: https://cloud.google.com/security

Environmental Safeguards

Fire Detection and Suppression

Automatic fire detection and suppression equipment has been installed to reduce risk. The fire detection system utilizes smoke detection sensors in all data center environments, mechanical and electrical infrastructure spaces, chiller rooms and generator equipment rooms. These areas are protected by either wet-pipe, double-interlocked pre-action, or gaseous sprinkler systems.

Power

The data center electrical power systems are designed to be fully redundant and maintainable without impact to operations, 24 hours a day, and seven days a week. Uninterruptible Power Supply (UPS) units provide back-up power in the event of an electrical failure for critical and essential loads in the facility. Data centers use generators to provide backup power for the entire facility.

Climate and Temperature Control

Climate control is required to maintain a constant operating temperature for servers and other hardware, which prevents overheating and reduces the possibility of service outages. Data centers are conditioned to maintain atmospheric conditions at optimal levels. Monitoring systems and data center personnel ensure temperature and humidity are at the appropriate levels.

Management

Data center staff monitor electrical, mechanical and life support systems and equipment so issues are immediately identified. Preventative maintenance is performed to maintain the continued operability of equipment.

For additional information see: https://cloud.google.com/security

Network Security

Firewalls

Firewalls are utilized to restrict access to systems from external networks and between systems internally. By default, all access is denied and only explicitly allowed ports and protocols are allowed based on business need.  Each system is assigned to a firewall security group based on the system’s function. Security groups restrict access to only the ports and protocols required for a system’s specific function to mitigate risk.

Host-based firewalls restrict customer applications from establishing localhost connections over the loopback network interface to further isolate customer applications. Host-based firewalls also provide the ability to further limit inbound and outbound connections as needed.

DDoS Mitigation

Our infrastructure provides DDoS mitigation techniques including TCP Syn cookies and connection rate limiting in addition to maintaining multiple backbone connections and internal bandwidth capacity that exceeds the Internet carrier supplied bandwidth.  We work closely with our providers to quickly respond to events and enable advanced DDoS mitigation controls when needed.

Spoofing and Sniffing Protections

Managed firewalls prevent IP, MAC, and ARP spoofing on the network and between virtual hosts to ensure spoofing is not possible. Packet sniffing is prevented by infrastructure including the hypervisor which will not deliver traffic to an interface which it is not addressed to.  SalesVista utilizes application isolation, operating system restrictions, and encrypted connections to further ensure risk is mitigated at all levels.

Port Scanning

Port scanning is prohibited and every reported instance is investigated by our infrastructure provider.  When port scans are detected, they are stopped and access is blocked.

Data Security

Customer Applications

Each customer instance on the SalesVista platform runs within its own isolated environment and cannot interact with other instances or areas of the system. This restrictive data environment is designed to prevent security and stability issues.  These self-contained environments isolate customer data while host-based firewalls restrict applications from establishing local network connections.

SalesVista Data Storage

Customer data is stored in separate access-controlled data stores per instance. Each data store requires a unique username and password that is only valid for that specific instance and is unique to a single customer. Customers with multiple instances and data stores are assigned separate accounts per instance to mitigate the risk of unauthorized access between instances.

As applicable, customer connections to their own data stores require SSL encryption to ensure a high level of security and privacy.

Stored data is encrypted by SalesVista in order to meet data security requirements. Customers can implement data retention requirements when deploying their instances as needed.

SalesVista Add-ons

Customers can extend the functionality of their instances by using SalesVista Add-ons. Add-ons are offered and managed by 3rd party companies and implement their own security controls and processes.

System Security

System Configuration

SalesVista’s system configuration and consistency is maintained through standard, up-to-date host images, configuration management software, and by replacing systems with updated deployments. Systems are deployed using up-to-date images that are updated with configuration changes and security updates before deployment. Once deployed, existing systems are decommissioned and replaced with up-to-date systems.

Customer Instance Isolation

Customer Instances on the SalesVista platform run within their own isolated environment and cannot interact with other instances or areas of the system to prevent security and stability issues.  These self-contained runtime environments isolate the customer instances while host-based firewalls restrict applications from establishing local network connections.

System Authentication

Operating system access is limited to SalesVista staff and requires username and key authentication. Operating systems do not allow password authentication to prevent password brute force attacks, theft, and sharing.

Vulnerability Management

Our vulnerability management process is designed to remediate risks without customer interaction or impact.  SalesVista is notified of vulnerabilities through internal and external assessments, system patch monitoring, and third party mailing lists and services.  Each vulnerability is reviewed to determine if it is applicable to SalesVista’s environment, ranked based on risk, and assigned to the appropriate team for resolution.

New systems are deployed with the latest updates, security fixes, and SalesVista configurations and existing systems are decommissioned as customers are migrated to the new instances. This process allows SalesVista to keep the environment up-to-date. Since customer applications run in isolated environments, they are unaffected by these core system updates.

SalesVista Application Security

We undergo penetration tests, vulnerability assessments, and source code reviews to assess the security of our application, architecture, and implementation. Our third party security assessments cover all areas of our platform including testing for OWASP Top 10 web application vulnerabilities and customer instance isolation.  SalesVista works closely with external security assessors to review the security of the SalesVista platform and applications and apply best practices.

Issues found in SalesVista applications are risk ranked, prioritized, assigned to the responsible team for remediation, and SalesVista’s security team reviews each remediation plan to ensure proper resolution.

Backups

Customer Instances

Customer instances deployed to the SalesVista platform are automatically backed up as part of the deployment process on secure, access controlled, and redundant storage.  We use these backups to deploy your instance across our platform and to automatically bring your instance back online in the event of an outage.

Customer Data Stores

Continuous Protection keeps data safe on SalesVista Data Stores. Every change to your data is written to logs, which are shipped to multi-datacenter, high-durability storage. In the unlikely event of unrecoverable hardware failure, these logs can be automatically ‘replayed’ to recover the data store to within seconds of its last known state. We also provide you with the ability to obtain a back up your data store to meet your own backup and data retention requirements.

SalesVista Platform

From our instance images to our data stores, each component is backed up to secure, access-controlled, and redundant storage.  Our platform allows for recovering data stores to within seconds of the last known state, restoring system instances from standard templates, and deploying customer instances and data.  In addition to standard backup practices, SalesVista’s infrastructure is designed to scale and be fault tolerant by automatically replacing failed instances and reducing the likelihood of needing to restore from backup.

Disaster Recovery

Customer Instances and Data Stores

Our platform automatically restores customer instances and SalesVista data stores in the case of an outage. The SalesVista platform is designed to dynamically deploy instances within the SalesVista cloud, monitor for failures, and recover failed platform components including customer instances and data stores.

SalesVista Platform

The SalesVista platform is designed for stability, scaling, and inherently mitigates common issues that lead to outages while maintaining recovery capabilities.  Our platform maintains redundancy to prevent single points of failure, is able to replace failed components, and utilizes multiple data centers designed for resiliency. In the case of an outage, the platform is deployed across multiple data centers using current system images and data is restored from backups. SalesVista reviews platform issues to understand the root cause, impact to customers, and improve the platform and processes.

Customer Data Retention and Destruction

You have the freedom to define what data your instances store and the ability to purge data from your data stores to comply with your data retention requirements. If you deprovision an instance and the associated data store, we maintain the database’s storage volume for one month after which time its automatically destroyed rendering the data unrecoverable.

Decommissioning hardware is managed by our infrastructure provider using a process designed to prevent customer data exposure. GCP uses techniques outlined in DoD 5220.22-M (“National Industrial Security Program Operating Manual “) or NIST 800-88 (“Guidelines for Media Sanitization”) to destroy data.

For additional information see: https://cloud.google.com/security

Privacy

SalesVista has a published privacy policy that clearly defines what data is collected and how it is used. SalesVista and SalesVista are committed to customer privacy and transparency.

We take steps to protect the privacy of our customers and protect data stored within the platform. Some of the protections inherent to SalesVista’s products include authentication, access controls, data transport encryption, HTTPS support for customer applications, and the ability for customers to encrypt stored data.

Access to Customer Data

SalesVista staff does not access or interact with customer data or applications as part of normal operations. There may be cases where SalesVista is requested to interact with customer data or applications at the request of the customer for support purposes, where the customer has purchased SalesVista Enterprise Edition with included monthly services, or where required by law. Customer data is access controlled and all access by SalesVista staff is accompanied by customer approval or government mandate, reason for access, actions taken by staff, and support start and end time.

Employee Screening and Policies

As a condition of employment all SalesVista and SalesVista employees undergo pre-employment background checks and agree to company policies including security and acceptable use policies.

Security Staff

Our security team is led by the Chief Information Security officer (CISO) and includes staff responsible for application and information security. The security team works closely with the entire SalesVista organization and customers to address risk and continue SalesVista’s commitment to trust.

Customer Security Best Practices

Encrypt Data in Transit

SalesVista enables HTTPS for applications and SSL data store connections to protect sensitive data transmitted to and from applications

Enable HTTPS for applications and SSL data store connections to protect sensitive data transmitted to and from applications.

Encrypt Sensitive Data at Rest

Instances with sensitive data can encrypt stored files and data within data stores to meet their data security requirements. Data encryption can be deployed using industry standard encryption and the best practices for the SalesVista Platform’s language or framework.

Use of Third-Party Solutions

In developing your application on SalesVista you may choose to use third party services for added functionality such as Google’s Drive, an email service provider, or any of our add-on partners. Be mindful of the data shared with these providers and their security practices just as you would be with SalesVista.